Frequently Asked Questions

Get answers to the most common questions about Lofi and our advertising platform.

General

Billing

Campaign Management

Creative

Reporting

Account Management

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Frequently Asked Questions

General

What is Lofi?

What can I do in the Lofi app?

How easy is the platform to use?

How can I contact Lofi?

What is Lucy's pre-launch audit?

What is the Getting Started Checklist?

Billing

How does billing work with Lofi?

How much does Lofi cost?

What is the service fee for?

How do I cancel my account?

Can I change my plan?

How many people can I invite to my organization?

Campaign Management

How do I get started with my first campaign?

What campaign goals can I choose?

Who can I target with my ads?

What is the difference between Standard and Evergreen campaigns?

What platforms can I advertise on?

What are best practices for budgeting?

Creative

What tools can I use to create or edit visuals in Lofi?

Can I generate ad copy and creative with AI?

Can I test different creatives?

Where do I find Brand Guidelines?

What is auto-rotation of assets?

How does Lofi ensure brand consistency across my ads?

Reporting

Can I filter dashboard data by campaign or date range?

What do the metrics in Spend Effectiveness and Conversion Performance mean?

Why are my dashboard stats showing zero?

How do I compare performance across different date ranges?

How do I export my performance data?

Account Management

How do I update my email address or password?

What roles can I assign to team members?

How do I invite team members?

How do I define brand guidelines in Lofi?

What is the AI Brand Scanner?

How do I connect ad accounts?

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